AUSTRALIAN ENGINEERING & CONSTRUCTION COMPANY OUTSOURCES 600 FTEs

Project Role: Global Program Director

Client challenge

• Sydney-based company had a fragmented finance organization with a high cost relative to peers

• IT infrastructure lagged behind peers and did not make use of leading technologies

Solution

• Managed the transition of 600+ FTEs globally to delivery centers in Mumbai and Kolkata, India; Bogota, Columbia; and Kuala Lumpur, Malaysia.

• Developed and executed an IT transformation plan to use automate functions and reduce human intervention. RPA and other digital technologies were used to standardize processes and create efficiencies.

Impact on client's business

• Overall cost of Finance was reduced while improving standardization and efficiency

• Efficiency and risk management were enhanced through the use of RPA and other technologies