AUSTRALIAN ENGINEERING & CONSTRUCTION COMPANY OUTSOURCES 600 FTEs

Project Role: Global Program Director

Client challenge

• Sydney-based company had a fragmented finance organization with a high cost relative to peers

• IT infrastructure lagged behind peers and did not make use of leading technologies

Solution

• Managed the transition of 600+ FTEs globally to delivery centers in Mumbai and Kolkata, India; Bogota, Columbia; and Kuala Lumpur, Malaysia.

• Developed and executed an IT transformation to use automate functions. RPA and other digital technologies were used to standardize processes and create efficiencies.

Impact on client's business

• Overall cost of Finance was reduced while improving standardization and efficiency

• Efficiency and risk management were enhanced through the use of RPA and other technologies